Privacy Policy

Personal Information We Collect

We may collect personal information such as:

• Name
• Email address
• Phone number
• Country of residence
• Booking details
• Special requests
• Communication preferences

How We Use Personal Information

We use personal information for the following purposes:

• Reservation management
• Communication with guests
• Providing experiences and related services
• Customer support
• Payment and administrative processing
• Legal compliance and operational management

Sharing of Information

We do not sell personal information to third parties.

Where necessary to arrange or operate your booking, we may share relevant information with instructors, staff, transportation providers, interpreters, payment providers, or other related service partners.

Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Data Retention

Personal information is retained only for as long as reasonably necessary for booking, operational, accounting, or legal purposes.

Website Analytics

We may use cookies or analytics tools to understand website usage and improve our website, services, and user experience.

International Processing

Some service providers we use may process personal information outside Japan where reasonably necessary for booking, payment, communication, or operational purposes.

Photography

Photos or videos during the experience may only be taken and used with your consent.

Depending on the experience, photography may be conducted for record-keeping, promotional, or quality control purposes. If you do not wish to be photographed, please inform us in advance or on the day of the experience.

Your Requests

If you wish to access, correct, or request deletion of your personal information, please contact us via the Contact page. Requests will be handled where reasonably practicable and subject to applicable legal obligations.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this website.

Contact

For privacy-related inquiries, please contact us via the Contact page.