Booking Policies

Booking Requests & Confirmation

Reservations are first accepted as booking requests.

After we confirm availability and contact you, your booking will be officially confirmed once payment has been completed.

Booking procedures, availability confirmation, and the timing of final confirmation may vary depending on the experience. Please refer to each experience page for specific details.

Payment

Accepted payment methods may include credit card, bank transfer, or other approved methods as specified by us.

Payment must be completed by the deadline provided in our confirmation message.

Booking Deadline

Booking deadlines vary depending on the experience.

Please refer to each experience page for details.

Cancellation Policy

Cancellation terms vary depending on the experience.

Please refer to the cancellation policy stated on each product page.

Unless otherwise stated, cancellations due to weather, safety concerns, or operational reasons on our side will be eligible for a full refund.

Participation Requirements

Age restrictions, health conditions, dress code, items to bring, and participant number requirements vary depending on the experience.

Please review the conditions stated on each experience page before booking.

Language Support

Language support varies depending on the experience.

Some experiences may include English-speaking guides, while others may use translation apps to assist communication.

Please refer to each experience page for details.

Delays / No-show

If you arrive late, the experience time may be shortened or your booking may be treated as a same-day cancellation.

Failure to arrive without notice may be treated as a no-show.

Photography

Photos or videos during the experience may only be taken and used with your consent.

Depending on the experience, photography may be conducted for record-keeping, promotional, or quality control purposes.

If you do not wish to be photographed, please inform us in advance or on the day of the experience.

Operational Changes

We reserve the right to modify, reschedule, or cancel reservations due to weather conditions, safety concerns, transportation issues, instructor availability, or other unavoidable circumstances.

Disclaimer

We shall not be liable for accidents, injuries, theft, or loss occurring during the experience, except in cases of willful misconduct or gross negligence on our part.

Participants are requested to obtain valid travel insurance before joining the experience.

We shall not be responsible for damages resulting from a participant's illness, lateness, or failure to follow instructions.

Contact

For inquiries regarding these Booking Policies, please contact us via the Contact page.