Booking Policies

Process: Request & Confirmation

Please note that all bookings are first received as requests. A reservation is only considered confirmed once a confirmation notice has been issued by BookMeKyoto.

Upon confirming availability and reaching out to you, your reservation will be officially finalized once payment is complete.

Note: Procedures and confirmation timelines vary by experience. Please refer to each individual experience page for specific details.

Payment

We accept various payment methods, including credit cards, bank transfers, and other designated options. To finalize your booking, please ensure payment is completed by the deadline specified in our confirmation message.

Booking Deadlines

Booking deadlines are specific to each experience. For detailed timing, please consult the information provided on the respective experience page.

Cancellation Policy

Cancellation terms differ across our various offerings. We kindly ask you to review the specific policy listed on each product page.

In the event of a cancellation due to inclement weather, safety concerns, or operational reasons on our part, you will be eligible for a full refund.

Guest Requirements & Guidelines

Please note that conditions regarding age, health, attire, and necessary items differ by experience. To ensure a smooth experience, please verify the specific requirements listed on each experience page before completing your booking.

Communication & Language

Language options vary depending on the experience. Some sessions are led by fluent English-speaking hosts, while others incorporate digital translation tools to assist with communication. We invite you to check the language specifications listed on each individual experience page.

Late Arrivals & No-Shows

To ensure the best experience for all guests, please arrive on time. Late arrivals may result in a shortened session or may be treated as a same-day cancellation. Failure to attend without prior notice will be recorded as a no-show.

Photography & Media

Your privacy is important to us. Photography or filming during your experience will only take place with your explicit consent. Please note that we may occasionally document sessions for quality assurance or promotional purposes. If you prefer not to be photographed, please inform us in advance or upon your arrival.

Operational Adjustments

To ensure the safety and quality of our experiences, we reserve the right to modify, reschedule, or cancel reservations due to inclement weather, safety concerns, transportation disruptions, instructor availability, or other unforeseen circumstances. We appreciate your understanding as we prioritize the integrity of your visit.

Liability & Disclaimer

BookMeKyoto and its partners are not liable for any accidents, injuries, theft, or loss occurring during the experience, except in cases of proven willful misconduct or gross negligence on our part. We highly recommend that all participants secure comprehensive travel insurance prior to their visit.

Furthermore, we cannot be held responsible for any damages or issues arising from a participant's pre-existing illness, late arrival, or failure to adhere to provided instructions.

Contact

For any inquiries regarding our Booking Policies, please reach out to us via our Contact page.